Daily Operations¶

Round-Based Ordering System¶

Understanding Rounds¶

Muneris Mobile Ordering uses a flexible round-based system that allows multiple order additions to a single customer check:

Round 1: Initial order (appetizers, drinks, main courses)
Round 2: Additional items (desserts, more drinks)
Round 3+: Further additions as needed
Flexible posting: Each round can be posted to POS independently

Round Management¶

Start new round when customer wants to add items to existing check
Post rounds individually to kitchen for optimal service timing
View all rounds on single check for complete order overview
Modify unpsted rounds before sending to kitchen

Order Management Workflows¶

Starting a New Order¶

Open Muneris app on configured device
Select "New Order" to begin customer check
Choose table/location if table management enabled
Begin adding items from synchronized menu

Adding Items to Orders¶

Browse menu categories to find items
Tap menu items to add to current round
Modify quantities using +/- buttons
Add special instructions for kitchen preparation
Review round before posting to POS

Category browsing: Organized by restaurant's Simphony menu structure
Search function: Quick item lookup by name
Item details: Prices, descriptions, and preparation notes
Modifiers available: Options, sizes, preparation preferences
Real-time pricing: Current prices from Oracle Simphony system

Check Management¶

Multi-Round Check Operations¶

View all rounds on single check display
Post rounds individually for kitchen timing control
Add new rounds to existing checks anytime
Modify unposted rounds before kitchen submission
Check totals update automatically with each round

Check Coordination Across Devices¶

Multiple devices can work on the same check:

Shared check access: Any device can view and modify active checks
Real-time updates: Changes appear immediately on all devices
Round assignment: Clear indication of which device created each round
Conflict prevention: System manages simultaneous modifications
Status synchronization: Posted/unposted status visible to all team members

Order Modifications¶

Before Posting to Kitchen¶

Add/remove items freely within current round
Modify quantities and special instructions
Change modifiers and preparation options
Split items between different rounds if needed

After Posting to Kitchen¶

New rounds required for additional items
Cancellations may require kitchen/manager coordination
Modifications depend on kitchen preparation status
POS integration maintains order accuracy

Team Coordination¶

Multi-Device Restaurant Operations¶

Seamless handoffs: Staff can pick up any check on any device
Real-time visibility: All staff see current order status
Team communication: Visual indicators show who's working on what
Load balancing: Distribute orders across multiple devices/staff

Device Role Management¶

Any device can start orders: No device-specific restrictions
Flexible assignments: Staff can switch between devices as needed
Manager oversight: Check status visible across all devices
Backup capabilities: Other devices continue if one fails

Communication Features¶

Order status indicators: Visual cues for posted/unposted rounds
Device identification: Shows which device/staff member created each round
Time stamps: Track when orders and rounds were created
Kitchen communication: Special instructions visible to all staff

Performance Optimization¶

Efficient Order Entry¶

Menu memorization: Frequently used items for faster entry
Bulk item addition: Add multiple quantities quickly
Shortcut navigation: Direct access to popular menu sections
Predictive ordering: Common combinations and suggestions

Network and Connectivity¶

Maintain WiFi connection: Ensure stable network for real-time sync
Offline resilience: App continues functioning during brief disconnections
Auto-recovery: Automatic reconnection and synchronization
Data validation: Confirms all orders successfully posted to POS

Battery and Device Management¶

Charge devices regularly: Maintain power throughout service
Screen timeout settings: Balance visibility with battery conservation
App background management: Keep Muneris running for instant access
Device cleaning: Maintain screens for optimal visibility

Best Practices for Restaurant Service¶

Order Accuracy¶

Review orders with customers before posting to kitchen
Confirm special requests and dietary restrictions
Verify quantities and modifications
Double-check totals before processing payment

Service Efficiency¶

Post rounds strategically: Coordinate timing with kitchen capacity
Use round system to manage course timing (appetizers first, etc.)
Monitor order status across all devices for service coordination
Communicate with kitchen about special timing requirements

Customer Service¶

Show order summary to customers for confirmation
Explain round system for multi-course meals
Provide order modifications as needed during service
Handle special requests through order instructions

Team Communication¶

Share check information with team members as needed
Coordinate service timing across multiple staff members
Monitor order progress for optimal customer experience
Handle device handoffs smoothly during shift changes

Troubleshooting Common Issues¶

Order Synchronization Problems¶

Check network connectivity if orders don't appear on other devices
Restart app if synchronization fails
Verify POS connection through app status indicators
Contact IT support for persistent connectivity issues

Refresh menu if items appear unavailable
Check Simphony sync for missing menu items
Verify pricing updates from POS system
Report menu discrepancies to management

Multi-Device Coordination Problems¶

Restart all devices if team coordination fails
Check network status on all devices
Verify same property configuration across devices
Re-authenticate devices if coordination continues failing

The round-based ordering system and multi-device coordination enable efficient restaurant operations while maintaining integration with existing Oracle Simphony POS workflows.