Muneris Mobile Ordering Documentation¶
Welcome to Muneris Mobile Ordering – the only mobile ordering platform built exclusively for Oracle Simphony restaurants. Transform your restaurant operations with tableside ordering, integrated payments, and seamless POS connectivity.
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Muneris Mobile Ordering?¶
Muneris Mobile Ordering transforms restaurant operations by enabling staff to take orders on tablets and process payments with seamless Oracle Simphony POS integration.
Key Capabilities: - 📱 Tableside ordering with real-time menu synchronization - 💳 Integrated payment processing with multiple provider support - ⚙️ Centralized management through web-based admin portal - 🔧 Oracle Simphony integration via STS (Simphony Transaction Service)
Why Choose Muneris?¶
| Benefit | Value |
|---|---|
| 🎯 Oracle Simphony Specialists | Built exclusively for Simphony with deep POS integration expertise |
| 💰 Reduce Hardware Costs | Replace $1,000 payment terminals with $300 Android tablets |
| ⚡ Faster Service | Achieve 15-20% faster table turns through streamlined workflows |
| 🔄 Payment Flexibility | Switch providers by changing apps, not hardware |
Quick Start Paths¶
Choose your path based on your role and immediate needs:
Just getting started? Follow our complete setup guide.
What you'll accomplish: - Company and property setup - Oracle Simphony STS configuration - Payment provider integration - Device deployment
Setting up the admin portal? Configure your restaurant properties.
What you'll accomplish: - Property management - User administration - Payment configuration - System monitoring
Connecting to Simphony? Set up your POS integration.
What you'll accomplish: - STS license validation - EMC configuration - Token management - Connection testing
Training staff? Learn the mobile app workflows.
What you'll accomplish: - Order management - Payment processing - Team coordination - Customer service
System Architecture¶
The Muneris platform consists of four integrated components:
🖥️ Admin Portal (admin.muneris.app)¶
Web-based management interface - Configure restaurant properties and settings - Set up payment providers (Viva, Softpay, Worldline, Adyen) - Manage Oracle Simphony STS integration - Monitor device health and system status - Generate QR codes for device setup
📱 Mobile App¶
Android tablet application for restaurant staff - Take customer orders with real-time menu sync - Process payments with integrated terminals - Handle round-based ordering (drinks first, food later) - Manage team coordination and check conflicts - Generate digital receipts with QR access
🔧 Oracle Simphony Integration¶
Seamless POS connectivity via STS - Real-time order synchronization - Unified financial reporting - Staff management integration - Menu and pricing updates - Tender media mapping
💳 Payment Processing¶
Flexible multi-provider support - Software-based processing (no terminal hardware) - Multiple tip modes per property - Provider switching without hardware changes - Full PCI compliance maintained - 70% reduction in payment hardware costs
Implementation Overview¶
Prerequisites (1-2 weeks)¶
- Oracle Simphony system with STS licensing
- Payment provider merchant account
- Android tablets and network infrastructure
- Implementation team preparation
Configuration (3-5 days)¶
- Admin portal property setup
- Oracle Simphony STS integration
- Payment provider configuration
- EMC employee and workstation setup
Deployment (1-2 days)¶
- Mobile app installation
- Device authentication via QR codes
- Payment processing validation
- End-to-end workflow testing
Go-Live (2-3 days)¶
- Staff training and supervised testing
- Live service validation
- Issue resolution and optimization
- Full operational transition
Frequently Asked Questions¶
What Oracle Simphony licenses do I need?
You need STS (Simphony Transaction Service) license per revenue center that will use mobile ordering. STS is part of the Oracle Reporting & Analytics suite. Contact Oracle for specific licensing requirements.
Can I use this with multiple restaurant locations?
Yes! Create separate properties for each location in the admin portal. Each property can have its own STS and payment configuration while being managed centrally.
What are the hardware requirements?
- Android tablets (Android 8.0+, 3GB RAM minimum)
- Payment terminals compatible with your provider
- Reliable Wi-Fi with internet connectivity
- Oracle Simphony system with STS capability
Which payment providers are supported?
Muneris supports Viva, Softpay, Worldline, and Adyen through their Android applications. Each can be configured in demo or production mode.
How does team coordination work?
The app supports multi-device operations with shared check access, conflict prevention, and device independence. Any waiter can complete any check from any device.
How long does implementation take?
Typical implementation is 2-4 weeks total: 1-2 weeks preparation, 3-5 days configuration, 1-2 days deployment, and 2-3 days training and go-live.
Business Impact¶
Operational Benefits¶
- 15-20% faster table turns through streamlined processes
- Reduced order errors with digital menus and real-time POS sync
- Improved tip collection via professional payment workflows
- Enhanced guest experience with faster service and digital receipts
Cost Benefits¶
- 70% reduction in payment hardware costs
- Payment provider flexibility eliminates vendor lock-in
- Reduced training time with intuitive interfaces
- Lower maintenance costs using standard Android hardware
Technology Benefits¶
- 99.99% uptime with multi-region redundancy
- Enterprise-grade security with multi-layer protection
- Real-time integration ensures accurate financial records
- Scalable architecture from single locations to large chains
Next Steps¶
Ready to get started? Choose the path that best fits your current needs:
- 📋 Planning implementation? → System Requirements
- ⚡ Ready to start setup? → Getting Started Guide
- 🔧 Configuring Oracle Simphony? → Simphony Configuration
- 📱 Training on the mobile app? → Mobile App Guide
- ❓ Need troubleshooting help? → Troubleshooting Guide
- 📚 Looking for definitions? → Glossary
Support Resources¶
- 📖 Complete documentation at docs.muneris.app
- 🤖 AI assistance - Ask AI tools to reference this documentation
- 📧 Technical support - Contact our team for implementation help
- 🎯 Success team - Implementation guidance and best practices
Muneris Mobile Ordering: Purpose-built for Oracle Simphony restaurants seeking modern, efficient mobile ordering capabilities.