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Quick Setup Guide

This guide provides a concise overview of the 4-phase Muneris Mobile Ordering implementation process with timeline estimates and critical dependencies.

Implementation Phases Overview

The implementation follows a structured approach to ensure successful deployment:

graph LR
    A[📋 Preparation<br/>Week 1] --> B[⚙️ Configuration<br/>Week 2] 
    B --> C[🧪 Testing<br/>Week 3] 
    C --> D[🚀 Go-Live<br/>Week 4]

Phase 1: Preparation (Week 1)

Objectives

  • Validate system compatibility
  • Gather required credentials and access
  • Plan implementation timeline

Key Activities

  • System Requirements Check - Verify Oracle Simphony compatibility and STS licensing
  • Payment Provider Setup - Confirm merchant account access and API credentials
  • Hardware Planning - Order and prepare tablets/terminals if needed
  • Access Preparation - Gather admin credentials and network requirements

Timeline Estimate

3-5 business days (can extend if procurement needed)

Critical Dependencies

  • Oracle Simphony STS licensing confirmation
  • Payment provider merchant account activation

Validation Checkpoint

✅ All requirements verified, credentials gathered, hardware ready

Phase 2: Configuration (Week 2)

Objectives

  • Set up Oracle Simphony integration
  • Configure admin portal settings
  • Configure payment providers

Key Activities

  • Company Setup - Create company profile in admin portal
  • Property Configuration - Set up restaurant location details
  • STS Integration - Configure Oracle Simphony connection and testing
  • Payment Setup - Configure payment providers in demo mode
  • Initial Testing - Validate configurations in demo environment

Timeline Estimate

5-7 business days (depending on Oracle complexity)

Critical Dependencies

  • Successful Phase 1 completion
  • Oracle Simphony administrator availability
  • Payment provider demo environment access

Validation Checkpoint

✅ All configurations complete, demo mode testing successful

Phase 3: Testing & Validation (Week 3)

Objectives

  • Comprehensive system testing
  • Staff training and familiarization
  • Production environment setup

Key Activities

  • End-to-End Testing - Full order workflow testing in demo mode
  • Payment Testing - Validate all payment methods and error handling
  • Oracle Integration Testing - Confirm POS synchronization and posting
  • Staff Training - Train restaurant staff on mobile app usage
  • Production Setup - Switch to production payment credentials

Timeline Estimate

5-7 business days (includes training time)

Critical Dependencies

  • Successful Phase 2 completion
  • Staff availability for training
  • Production payment provider approval

Validation Checkpoint

✅ All testing complete, staff trained, production ready

Phase 4: Go-Live & Support (Week 4)

Objectives

  • Deploy to production environment
  • Monitor initial operations
  • Provide ongoing support

Key Activities

  • Production Deployment - Activate live payment processing
  • Soft Launch - Begin with limited hours or menu items
  • Monitoring - Track system performance and order processing
  • Issue Resolution - Address any initial operational issues
  • Full Deployment - Expand to full menu and hours

Timeline Estimate

3-5 business days for full deployment

Critical Dependencies

  • Successful Phase 3 completion
  • Restaurant operational readiness
  • Support team availability

Validation Checkpoint

✅ Production orders processing successfully, staff comfortable with system

Critical Path Dependencies

Must Complete in Order

  1. Oracle STS Access → STS Configuration → Payment Testing
  2. Payment Provider Approval → Production Testing → Go-Live
  3. Demo Testing Success → Staff Training → Production Deployment
  4. Hardware Setup → App Installation → Staff Training

Parallel Activities

  • Hardware procurement can run parallel to configuration
  • Staff training can begin during demo testing phase
  • Payment provider production approval can process during testing

Timeline Considerations

Typical Timeline: 2-4 Weeks

  • Fast Track (2 weeks): Simple single-location with existing integrations
  • Standard (3 weeks): New setup with moderate complexity
  • Extended (4+ weeks): Multiple locations or complex integrations

Factors Affecting Timeline

  • Oracle Simphony complexity - Custom configurations may require additional time
  • Payment provider approval - Production credentials processing time varies
  • Staff availability - Training schedule impacts go-live timing
  • Hardware procurement - New device orders can extend timeline

Planning Recommendations

  • Buffer time - Add 20% buffer for unexpected issues
  • Operational windows - Plan go-live during slower business periods
  • Support coverage - Ensure support availability during first week of operation

Success Validation Checkpoints

Phase 1 ✅

  • All system requirements verified
  • Required credentials and access confirmed
  • Implementation timeline agreed upon

Phase 2 ✅

  • Admin portal fully configured
  • Oracle STS integration tested
  • Payment demo mode operational

Phase 3 ✅

  • End-to-end order flow tested
  • Staff trained and comfortable
  • Production credentials activated

Phase 4 ✅

  • Live orders processing successfully
  • Performance monitoring in place
  • Support processes established

Next Steps

Based on your current phase:

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Planning Review System Requirements
Phase 1 Access Admin Portal
Phase 2 Follow Simphony Configuration
Phase 3 Deploy Mobile App
Phase 4 Monitor and optimize operations

Critical Success Factors

  • Don't skip demo testing - Production issues are costly to resolve
  • Ensure Oracle support - STS configuration often requires Oracle assistance
  • Plan training time - Rushed training leads to operational problems
  • Test payment processing - Validate all payment methods before go-live

Ready to start? Begin with System Requirements to ensure you have everything needed for Phase 1.